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Energy/Utilities Industry
Satisfy customers while saving time and money with a variety of customer communications and invoicing applications.

Water, gas, oil and electric companies have benefited significantly by using Xpedite's services to communicate with their customers. Xpedite works with many energy and utilities companies to enhance the customer experience by providing necessary customer communications such as welcome messages to new customers, maintenance confirmations, notifications of outages or emergencies, rate change announcements and electronic billing among others.

Improve Customer Acquisition and Retention
Xpedite can help you better satisfy your customers by sending messages that let them know you care. Welcome new subscribers with voice messages that advertise promotions and special rates and offer electronic billing as an alternative to tedious, slow and expensive postal mail delivery.

Use Xpedite to Handle:
Subscriber Communication
  •   Welcome Calls
  •   Maintenance Scheduling
  •   Energy Efficiency Education
  •   Outage Notification
  •   Emergency Notification
  •   Reduced Rate Offer
  •   Change in Rate Notification
Electronic Billing
  •   First Bill Inquiries
  •   Electronic Invoicing and Payment
  •   Past Due Notifications/Collections

Reduce Unnecessary Truck Rolls
Confirm appointments with your customers and make sure someone will be home before you send a truck all the way to their home. Reduce the number of times you have to visit an empty house just to find you need to contact the customer to reschedule an appointment they missed. Or, increase appreciation by letting them know the exact time you'll be there to help them.

Outsourcing Saves Time and Money
Use Xpedite to off-load the demand on your internal systems, reduce cost of upkeep and allow employees focus on other responsibilities. Xpedite will seamlessly integrate with your current operating systems. We are invisible to your customer and you get to deliver more correspondence to your customers in less time.

Xpedite's Multimedia Messaging Solutions Help Energy/Utility Companies:

  • Improve customer satisfaction
  • Communicate better/easier/more frequently with customers
  • Shorten the billing cycle with electronic invoicing and payment
  • Track marketing efforts
  • Save time and money
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