Works With Existing Systems to Boost Performance
Our service integrates seamlessly with client systems without change to daily operations. Features include "hot key" transfer to collection agents, credit card data entry for payments over the phone, automated "text-to-speech" insertions of account reference numbers, and dual messages for "live "connects and answering devices.

Access to Services As Needed and At Any Time
Xpedite provides fast, secure, Web-based access to the voiceREACH service for list upload, message input, updates and real-time delivery reports that account for every call. Voice messages can also be input via FTP, or recorded over the phone using our toll-free numbers.

Client Reports Provided for Every Campaign
Individual call programs can be tracked, even while in progress, including details on number of call attempts, connections and transfers. Numbers are automatically re-dialed three times to maximize results.

Xpedite's Multimedia Messaging Solutions Help Credit & Collections Agencies:

• Improve overall collection efficiency by increasing outbound call volume
• Decrease cost of outbound calls by 33-50%
• Boost inbound response rates by up to 100%
• Increase agent time spent on the phone with actual loan holders
• Make first contact with borrowers earlier in delinquency
• Accept payments over the phone without tying up agent resources
• Reduce call abandonment rates
• Increase collections at lower cost per agent